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Hospitality Master level 3

£19.99

What can you learn

Introduction to the course
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This course focuses on effective communication with guests in the hospitality industry. Students will learn how to engage with guests, anticipate their needs, and provide exceptional service. The course covers topics such as active listening, body language, handling complaints, and cultural awareness, as well as the use of technology in guest communication.
Topics in this course
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  • Active Listening: : This short course focuses on the importance of active listening in guest communication, including techniques for effective listening and responding.
  • Empathy and Understanding: This short course teaches the importance of empathy and understanding in guest communication, including techniques for responding to guests in a positive and supportive way.
  • Communication Channels: This short course covers the different communication channels available to guests, including phone, email, social media, and in-person communication, and teaches best practices for communicating through each channel.
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Brand

Hospitalify B.V.

Description
This course focuses on effective communication with guests in the hospitality industry. Students will learn how to engage with guests, anticipate their needs, and provide exceptional service. 
Returns

No refund policy

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